Knowing your rights as a customer for both auto body repair and insurance is an important part of ensuring that your vehicle, your wallet, and most importantly, your family are kept safe.
In the event you have your vehicle repaired and you do not feel that it was done properly, it is your right to have a third party evaluate the repairs. If it is determined that the initial repairs were not done correctly, the repair facility may be required to pay for the third party evaluation and repair your vehicle the right way.
Should your insurance company deny approval on a certain repair, you can challenge their decision. Your body shop should work with your insurance company to clearly describe how the damage is related to the accident and how it is necessary to be repaired.
While your insurance company may pick up the tab on your auto body repair bill, they are not allowed to tell you where you must take your vehicle for that repair. It is your right to choose the repair shop that you feel will meet your needs.
In the event of any accident, it is always in your best interest to make a report with a police department. Without a police report, your insurance company may not pursue the claim against the other driver and you may leave yourself vulnerable to a courtroom situation. Even if the other party involved in the accident asks that you don’t call the police and offers to pay for the damages, it is still advised that you get a police report.
Choosing a shop to repair body damage to your vehicle shouldn’t be difficult and stressful, but let’s be honest, it really can be. The very fact that you need to find a shop is stressful enough. Who has the time and resources to fully research all of the auto body repair shops in their area and get a clear vision of which one they should choose? Well, hopefully this list of questions will help give you an idea of what you should ask body shops that you are considering.
Most reputable businesses will be happy to supply industry references from other local auto repair shops as well as satisfied clients. They should also be willing to provide before an after photos of work they have completed.
This is an important question. With combined experience of more than 100 years, the technicians at Downtown Autobody also benefit from continuing education in their filed. They receive ongoing training through I-CAR certification, ASE certification and on-site training provided by paint and material suppliers on latest products on the market.
A green body shop is a responsible body shop. If you are concerned about the environment, you might want to check which painting systems the shop uses. Downtown Autobody has a Spies Hecker Waterborne Paint System which is the most environmentally friendly system available for purchase today. We are proud to take a responsible role in keeping the planet clean for future generations.
At Downtown Autobody, we have a Kansas Jack World Rack 400L frame straightening system and a Hein Werner “Shark” sonar measuring system which detects problems that are not visible.
Having autobody work done to your vehicle always raises a number of questions. To make things easier for you, we’ve broken our frequently asked questions down into some categories. We hope the different categories make it easier for you to get the answer you’re looking for. Also, please feel free to call or email us with any questions you might not get answered here.
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For every SSU student that brings their vehicle to Downtown Autobody for a repair, we will donate 10% of the labor cost back to the school.
